“The problem with socialism is that you eventually run out of other people’s money.”– Margaret Thatcher
“Problem with corporate Socialism is that you eventually run out of performers. Worse, you stop attracting them.”
Several Indian organizations and international companies operating in India should have done better business. There are numerous reasons for organization’s poor performance in business, government, and non-governmental organizations. These include insufficient capabilities, inadequate training and development, a lack of leadership, incorrect risk assessment, and an ineffective strategy or business model.
Various businesses are afflicted with one or more of these problems. We all know that outstanding execution is the key to success, even if the strategy or business model is slightly flawed or the risk is not appropriately addressed. However, most businesses lack execution excellence. What is the root of the problem?
The main reason for the lack of execution excellence is “Socialism at Work,” which affects most of the companies in Asia, particularly in India. What is the incentive to perform if organizations reward both high and low performers equally? Worse, in terms of opportunity, resources, recognition and appreciation, organizations do not treat high performers differently.
In the worst situation, this leads to high employee engagement amongst non-performers. The high performers are disengaged and eventually leave. Believe me, I would have seen at least 100 surveys with inverse co-relations between performance and engagement. Most of these organizations do not exist.
One of my clients wanted to attract and retain high performers.
Conversation for socialism
I asked the CEO: Does your organization differentiate between high performers, performers, and below average performers.
CEO: The increment and bonuses are different?
ME: How much?
ME: What do you think was the difference in targets achieved between high performers and below average performers?
CEO: High performers achieved 125% target and below average achieved 70% of the target?
ME: .. and the difference in effort of the two groups?
CEO: 30 to 50%
ME: and difference in rewards? 4%! What is the employee engagement score of high performers?
CEO: I have just joined. We have not been measuring employee engagement.
Folks, don’t you think that employee engagement score of high performers in this organization will be low? And they will finally leave. Eventually the word spreads in the market and high performers avoid joining this company.
Please appreciate that this was not a unique client or unique situation. The story is true in a lot of companies. Put your hand on your heart and ask yourself are you not guilty of corporate socialism.
I was also guilty of not differentiating enough.
I recalled that in one of the consulting firms that I worked for, my team had to work the hardest. A very high performer wanted to leave my team and join some other team. I asked him Why?
HE: We have to work hard in your team.
ME: So? I ensure that my team is rewarded the most.
HE: Yes 4% higher increment and 25% higher bonus. We have to be on the client site in some remote area 8 months in a year. The others are in their chummery in Bandra at 7 pm. Then they are sipping beer at some bar in the hep and happening suburb of Mumbai.
Of course, this led to low employee engagement in my team and consequent attrition. I was bound by the corporate policy and the increment and bonus bands by HR. The CEO would want me to be a better manager and improve employee engagement in my team. My options were to tolerate average performance or lower employee engagement survey score, as my influence on rewards was restricted by policy framework. Eventually I also decided to quit. Over the 5-year period that I worked for the firm; it grew 7 folds. I told subsequently they were not able to attract high performing consultants and the firm shrunk.
Marcus Buckingham in his book “First break all the rules” highlights the need for managers to differentiate between performers and non-performers.
6 things businesses one should do to improve organization’s performance through differentiation
- A very transparent PMS process with measurable objectives.
- Manager’s capability to call a spade a spade.
- Differentiation of performance is something that leaders own and drive throughout the year.
- Between the top and average performers, there is a significant difference in variable pay and increments.
- The possibilities for exceptional achievers to learn and progress, which should be separate from those offered to average performers.
- High performers should have access to superior resources to help them be more productive and effective. This would help businesses operate better in the long run.
The differentiation will help improve employee engagement of high performing teams. The others will feel engaged and energized as they aspire to be high performers. They will own their performance and development. Overall employee engagement across the organization will go up.
Differentiation is minimal in the government sector. As a result, the motivation to perform is low. If the Government of India decides to measure employee engagement it would still turn out to be low.
Differentiated opportunities and resources have been used by several public sector organizations in India, particularly banks, to incentivize strong performers and help them generate superior results. In comparison to their peers, these companies have excelled. They had a limited ability to compensate differently.
All these levers are available in the private sector. However, most organizations lack the will to differentiate. When the CEOs refuse to differentiate, they are oblivious to the fact that this will impede business performance and, as a result, their personal performance, and maybe their survival.
High performers become frustrated in a Corporate Socialism environment and depart for greener pastures. As a result, the well-paid substandard talent is left behind, resulting in a bad organization full of “stake holder management” andNO business performance.
Leaders must choose between socialism and high-performance corporations.