Managers play a very important role in an organization. They are multitasking personalities as they are involved in literally every aspect of the organization whether it is the management or the workers or the customers or the organisation on the whole. They are the planners, coordinators, organizers, motivators, and trainers, they direct the workers, lead them, and manage them. Managers bridge the gap between the management and the workers. They inform the workers about what the management wants to achieve and inform the management about the needs of the workers.
Employee Engagement and Managers
- Set goals: Managers as we understand from the above discussion are responsible for telling the workers what the work assigned to them. They set the goals for the workers to achieve. If the manager is committed to his job, he properly understands what the target is and how it has to be achieved, only then he is able to guide the workers properly. This ability to lead and guide the workers in the proper direction increases employee engagement as they understand what is expected of them.
- Create a sense of belonging: Once the goals are set and the workers understand what their actual job is, what is their importance in getting the work done and achieving the targets they feel a sense of belonging to the organization which further enhances the employee engagement.
- Take care of the needs: In order to achieve the set targets organizations set proper work schedules for their workers to be able to perform their duties timely and properly. These schedules are set by the managers taking into account the individual needs, strengths and weaknesses of the employees. Providing flexible working hours with timely breaks to allow the workers to relax is a very important aspect that improves employee engagement as the workers are able to realise that the organization is taking care of their needs so they feel more responsible for the success of the organisation.
- Feedback- appreciation & recognition: Managers are responsible for providing proper and timely feedback to their workers with regard to their performance and the achievement of goals. As they deal with individual workers as well as groups of workers, feedback in the form of an appreciation or recognition from the manager, their immediate supervisor acts as an excellent motivation for workers as they feel they are cared for and their performance matters. This improves employee engagement.
- Opportunity to learn & grow: An organization that provides opportunities for its workers to learn and grow within the organization has a higher rate of employee engagement. Here again, it is the manager’s job to set up a growth and development program to suit the individual needs of the workers thus allowing them to improve their performance at the same time learning new skills to be able to grow within the organization itself. This has a significant impact on employee engagement.
- Teamwork: Managers lead groups of workers. It is their primary job to see that all the workers in a particular team are comfortable working with each other, there is proper communication and coordination among them all, only then they are successful as a team and are able to achieve the goals. Managers understand the individual strengths and weaknesses of the workers in a particular team and therefore assign the jobs accordingly so that each member of a team compliments the other and this lays the foundation of effective teamwork. The excellent performance by the team boosts the morale of the workers and strengthens employee engagement.
When the managers lead from the front the employees follow suit; the organization progresses and so does employee engagement.