Feed-forward is solution-oriented, providing clear indications on how to solve a problem without offering positive or negative criticism. It is future-oriented, avoiding comments on past behaviors or results, that indeed cannot be changed. Over time, feed-forward skills have gradually proven to be much more than a simple communication tool. When correctly implemented, the rather simple one-to-one and collective communication feed-forward competency have proven to be a very powerful, strategic change-management tool.SHOW LESS
